Digital Delivery Policy

1. No physical shipping

UPLYNE sells digital products and professional services only. There are no physical shipments. No courier, postage or shipping charges apply, and there is no delivery address to give.

• Source code products are delivered as downloadable files in your account.
• The installation service is a separate professional service, carried out remotely on your hosting.
• Custom development is delivered as described in its quotation.

2. Order and payment confirmation

1. You place an order at checkout and pay through Razorpay.
2. Our server verifies the payment with Razorpay. An order is confirmed only after this verification. A browser success message alone does not confirm it.
3. Once verified, your order is marked Paid, and we email a confirmation with your invoice attached as a PDF.

Verification normally happens automatically at the end of checkout. If your bank takes longer to confirm, the order is fulfilled automatically once the confirmation arrives.

3. Delivery of source code (account downloads)

• As soon as the payment is verified, the files appear in My Account › My Downloads, and we email you a link.
• Downloads are only available to the signed-in buyer. Links do not work for anyone else.
• There is currently no download limit or expiry for purchases, but please keep your own copy of the files.
• Updates we publish for a product appear in the same place while your access is active.
• Your invoice is always available under My Account › My Orders.

4. Download failures and access issues

If a download fails, a file is damaged, or you cannot see a purchase you have paid for:

1. Make sure you are signed in with the email you used to buy.
2. Check My Orders. If the order shows Pending payment, the payment has not been verified yet.
3. Open a support request and choose the order, or contact us.

We check the payment with Razorpay, restore access or send a working copy. If we cannot fix the problem, the Refund and Cancellation Policy applies.

5. Installation service delivery

Scheduling

After a purchase that includes installation, the installation status in My Orders is Pending. We contact you by email to collect the details we need. We do not promise a fixed completion time, because it depends on your hosting and on how quickly access is provided.

What we need from you

• Hosting that meets the product's technical requirements, such as server software, PHP or framework version, database and extensions.
• A domain or subdomain pointed to that hosting.
• The access we need, such as a hosting panel, FTP/SFTP, database credentials and, where the product sends email, SMTP details.
• Any third-party accounts or API keys the product needs.

Please share access through your support request, not by plain email. Change any shared passwords once the installation is complete.

Progress and completion

• Processing means we are working on your installation.
• Complete means the product is installed and running on your hosting. We send a confirmation email.
• If we are waiting for information from you, the installation stays on hold until we receive it.

6. Custom development delivery

Custom work is delivered in the stages, format and timeline set out in the accepted quotation, for example through a code repository, a download, or deployment to your server. Each milestone is shared for your review before acceptance.

7. Help with delivery

For any delivery problem, open a support request or email support@uplyne.in. Please include your order number.